❓ FAQ
What types of pet food products do you focus on?
We mainly provide solutions for high-quality pet food, with a key focus on pet wet food (e.g., formulas for senior pets, puppies/kittens). We also offer carefully curated dry pet food and functional pet treats, all tailored to meet global pet owners' needs.
How do you ensure the quality and safety of your pet food?
Our factory is certified by ISO, HACCP, and other standard certificates for pet food. Every product undergoes multi-layered checks: from ingredient selection and in-production oversight to pre-delivery testing by third-party professional labs.
Is it possible to customize pet food formulas or packaging?
Yes, we offer product adaptation support. Based on your needs, we can refine formulas (e.g., hypoallergenic options) or adjust packaging sizes and designs to match your specific market requirements.
Do you source raw materials from reliable suppliers?
Yes. We require all partner facilities to use raw materials from qualified suppliers with traceability records covering meat, grains, and additives to ensure product nutrition and safety.
What is the typical delivery time after confirming an order?
It depends on location and volume. For most markets, we coordinate logistics to deliver within 4–8 weeks post-production and quality inspection. A clear timeline is shared once details are confirmed.
What kind of after-sales support is provided?
If you encounter issues such as product damage during delivery or quality concerns, our team will respond within 24 hours to resolve the problem, including arranging replacements or refunds.
Curipaw Pet
