1. What types of pet food products do you focus on?
We mainly provide high-quality pet food solutions, focusing on wet food formulas for all life stages, carefully curated dry food, and functional treats tailored to global needs.
2. How is the quality and safety of the pet food ensured?
Our manufacturing facilities are ISO and HACCP certified. Every product undergoes multi-layered checks: from ingredient selection to third-party professional lab testing before delivery.
3. Is it possible to customize formulas or packaging?
Yes, we offer full OEM/ODM support. We can refine formulas (e.g., hypoallergenic) and adjust packaging designs to match your specific market requirements.
4. Are the raw materials sourced from reliable suppliers?
Absolutely. All raw materials come from qualified suppliers with full traceability records for meat, grains, and additives, ensuring consistent nutrition and safety.
5. What is the typical delivery time after order confirmation?
Delivery time depends on location and volume. Generally, we coordinate logistics to deliver within 4–8 weeks post-production and quality inspection.
6. What kind of after-sales support is provided?
We respond to all concerns within 24 hours. Whether it is shipping damage or quality inquiries, we work to resolve issues through replacements or refunds to ensure satisfaction.