Frequently Asked Questions
What types of pet food products do you focus on?
We mainly provide solutions for high-quality pet food, with a key focus on pet wet food (e.g., formulas for senior pets, puppies/kittens). We also offer carefully curated dry pet food and functional pet treats tailored to global market needs.
How is the quality and safety of the pet food ensured?
Our manufacturing facilities are certified by ISO, HACCP, and other international standards. Every product undergoes multi-layered checks: from ingredient selection to pre-delivery testing by professional labs.
Is it possible to customize formulas or packaging?
Yes, we offer product adaptation support. We can work to refine formulas (e.g., hypoallergenic options) or adjust packaging sizes and designs to match your specific market requirements.
Are raw materials sourced from reliable suppliers?
Absolutely. All partner facilities are required to use raw materials from qualified suppliers with full traceability records covering meat, grains, and additives.
What is the minimum order quantity (MOQ) for cooperation?
Our MOQ is flexible. For regular products, it is typically around 100 pieces or 10 cases; for customized products, we can discuss feasibility based on production needs.
What kind of after-sales support is provided?
If you encounter issues such as delivery damage or quality concerns, our team will respond within 24 hours to resolve the problem via replacements or refunds as appropriate.