?Frequently Asked Questions
1. What types of pet food products do you focus on?
We mainly provide solutions for high-quality pet food, with a key focus on pet wet food (e.g., formulas for senior pets, puppies/kittens). We also offer carefully curated dry pet food and functional pet treats.
2. How is quality and safety ensured?
Our factory is certified by ISO, HACCP, and other standards. Every product undergoes multi-layered checks: from ingredient selection and in-production oversight to pre-delivery testing by third-party professional labs.
3. Is it possible to customize formulas or packaging?
Yes, we offer product adaptation support. Based on your needs, we can refine formulas (e.g., hypoallergenic options) or adjust packaging sizes and designs to match your specific market requirements.
4. Are raw materials sourced from reliable suppliers?
Yes. Partner facilities use raw materials from qualified suppliers with traceability records covering meat, grains, and additives, ensuring consistent nutrition and safety.
5. What is the typical delivery time after order confirmation?
It depends on your location and order volume. Generally, we coordinate logistics to deliver within 4–8 weeks post-production and quality inspection.
6. What kind of after-sales support is provided?
If you encounter issues such as product damage during delivery or quality concerns, our team will respond within 24 hours to resolve problems, including arranging replacements or refunds.
Curipaw Pet
